Privacy Policy

Last updated: 15 April 2026

This Privacy Policy explains how Intima Therapy Ltd (Company Number 16927141) (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website at www.intimatherapy.co.uk (“Platform“).

We are registered with the Information Commissioner’s Office (ICO registration number: ZC115839 ).

By using the Platform, you agree to this Privacy Policy. We may update this Privacy Policy from time to time. Material changes will be notified by email or prominent notice on the Platform.

1. Definitions

In this Privacy Policy:

“Client” means a User who enters into a Client – Therapist Agreement with a Therapist following the introductory call.

“Personal Data” means any information relating to an identified or identifiable individual.

“Therapist” means an independent, self-employed practitioner registered on the Platform who offers psychosexual or relationship therapy services.

“User” means any individual who accesses or uses the Platform.

2. Who Controls Your data

Intima Therapy as Data Controller: We are the data controller for personal data you provide through the Platform, including enquiry information, booking details, and communications.

Therapists as Independent Data Controllers: Therapists are independent data controllers for all therapy-related information, including clinical records, therapy notes, and ongoing communications after the first session.

Joint Controllers: In limited circumstances, we may act as joint controllers with Therapists for anonymised data, administrative matters, or where required by law.

Therapist Privacy Notices: For information about how your Therapist handles your data, please refer to their individual privacy notice.

3. Information We Collect

  1. Enquiry Information: Name, email, phone number, brief description of therapy needs, therapist preferences, and preferred session times.
  2. Payment Information: Your first session payment is processed by Stripe. We do not collect or store your payment card details.
  3. Communications: Messages you send us and feedback about the Platform (testimonials only with your explicit consent).
  4. Technical Data: IP address, browser type, device information, and approximate location.
  5. Usage Data: Pages visited, time spent, and navigation paths.
  6. Cookie Data: Information collected through cookies (see Section 8).

4. How We Use Your Information

We use your personal data to:

  1. Match you with appropriate Therapists and facilitate introductions;
  2. Process payment for your first session;
  3. Send booking confirmations and session reminders;
  4. Respond to enquiries and provide customer support;
  5. Analyse Platform usage and improve user experience;
  6. Ensure security and prevent fraud;
  7. Comply with legal obligations and maintain financial records.

5. Legal Basis for Processing

We process your personal data based on:

  1. Performance of a Contract: To provide our services when you submit an enquiry or book a session.
  2. Consent: Where you have given explicit permission.
  3. Legitimate Interests: To improve services, prevent fraud, and ensure security.
  4. Legal Obligation: Where required by law (e.g., financial records).

6. Sharing Your Information

With Therapists: When you submit an enquiry, we share your contact details and enquiry information with selected Therapist(s).

With Service Providers: We share data with trusted third-party providers:

  1. Hosting Provider: UK-based servers.
  2. Stripe: Secure payment processing.
  3. Email Service: Automated emails via UK-based servers.
  4. Google Analytics: Analysis with IP anonymisation.

7. International Data Transfers

Your data is primarily stored on UK servers. Data transfers to US-based providers (Stripe, Google) are protected by Standard Contractual Clauses (SCCs).

8. Cookies and Tracking Technologies

  1. Strictly Necessary Cookies: Essential for Platform functionality.
  2. Analytics Cookies: Understanding Platform usage.
  3. Functional Cookies: Remembering preferences.

9. Your Rights

  1. Access: Request a copy of your personal data.
  2. Rectification: Correct inaccurate data.
  3. Erasure: Request deletion of your data.
  4. Restriction: Limit how we use your data.
  5. Objection: Object to processing based on legitimate interests.
  6. Data Portability: Receive your data in a portable format.
  7. Withdraw Consent: Withdraw consent at any time.

10. Data Security

We implement appropriate security measures: Secure UK-based hosting, HTTPS/SSL encryption, Access controls, and PCI-DSS compliance via Stripe.

11. Data Retention

  1. Enquiry data: 3 years.
  2. Payment records: 7 years.
  3. Analytics data: 26 months.

12. Changes to This Privacy Policy

Material changes will be notified by email or prominent notice on the Platform. Continued use after changes indicates acceptance.

13. Contact Us

Email: admin@intimatherapy.co.uk
Company Registration Number: 16927141
ICO Registration Number: ZC115839