Terms & Conditions

These terms and conditions (“Terms” or “agreement”) govern your use of the Intima Therapy website, accessible at www.intimatherapy.co.uk (or any related pages or successor domain(s) operated by Intima Therapy) (“Platform”).

If you are using the Platform, these Terms constitute a legally binding agreement between you (“User”, “you” or “yours”) and Intima Therapy Ltd (Company Number 16927141) with registered office at 2 Randolph Road, London W9 1AN, (hereinafter referred to as the “Company”, “Intima Therapy”, “we”, “us” or “our”).

When we talk about “Users” in these Terms, we are referring to any individual who accesses or uses the Platform, including those seeking to be introduced to therapists and those browsing or engaging with any features of the Platform.

When we talk about “Therapists” or “Therapist” in these Terms, we are referring to independent, self-employed practitioners who are registered on the Platform and offer psychosexual or relationship therapy services to Users. Therapists are not employees, partners, agents, or representatives of Intima Therapy; they provide services directly to Users under their own professional terms and responsibilities.

By signing up to this Platform, you agree to accept these Terms. If you don’t agree to these Terms, you must refrain from using the Platform.

We may change these Terms at any time by updating the relevant page on the Platform, and your continued use of the Platform following such an update will represent an agreement by you to be bound by this agreement, as amended.

1. Definitions

In these Terms:

• “Client” means a User who enters into a separate Client–Therapist Agreement with a Therapist following the introductory call facilitated through the Platform.
• “Services” means the introduction and referral process provided by Intima Therapy through the Website.

2. About Intima Therapy

1. Intima Therapy is a platform that enables Users to connect with psychosexual and relationship Therapists and provides informational, educational and editorial content through its blog and related content channels.
2. All Therapists on our platform are independent, self-employed professionals. They are responsible for their own practice and clinical work, contracts with clients, record-keeping, safeguarding decisions, and ongoing professional compliance. Each Therapist is required to hold a valid professional indemnity insurance, hold membership of College of Sexual and Relationship Therapists (COSRT), and to abide by the COSRT Code of Ethics and Practice. The responsibility for maintaining this professional registration and adequate and valid insurance lies entirely with the Therapists.
3. Our services are available to adults based in the United Kingdom (UK) and certain other countries. Please read more in the Eligibility clause below for more details.

3. Eligibility

1. You must be at least 18 years old to use our Website or Services, and you may only use Intima Therapy for your own personal purposes, and not on behalf of another person.
2. Our Services are provided in accordance with applicable UK law and within the territorial scope permitted by our Therapists’ professional indemnity insurance coverage. Services are available only to Users who reside in, and are physically located in, countries where such insurance allows therapy to be provided. Intima Therapy does not accept enquiries from, and cannot introduce therapists to, or provide therapy to individuals who are residents of, or currently located in, countries outside the UK where our insurance does not apply. These countries include, but are not limited to, the United States of America, Canada, Australia, New Zealand, and any countries subject to UK government sanctions such as Iran, North Korea, Syria, Cuba, Belarus, Russia, or the Crimea region of Ukraine.
3. By submitting an enquiry, you confirm that all information you provide is true, and accurate and that you are not residing in, or physically located in, any of the jurisdictions listed above.
4. Please note that our Services are not suitable for emergencies or crisis situations. If you are in immediate need of help or danger, please call emergency services at 999 (UK) or the emergency services in the country in which you reside, or seek urgent support from local services. If you are based in the UK, you can also contact Samaritans (116 123) or Saneline (0300 304 7000) for immediate emotional support.

4. How Our Service Works

1. When you submit an enquiry form, you may either select specific Therapists you would like to be introduced and referred to or ask Intima Therapy to suggest a suitable match. If your chosen Therapist is not available, we will let you know and suggest an alternative based on the information you provide in your enquiry.
2. Once your enquiry is dispatched, one or more Therapists may contact you directly, usually within three working days, although response times are not guaranteed. The first step is a free of charge 15-minute introductory call, which is for initial discussion only and is not a therapy session.
3. If you and the Therapist wish to proceed after this introductory call, the Therapist will provide you with their own Client–Therapist Agreement (“Client-Therapist Agreement”). Intima Therapy is not a party to the Client-Therapist Agreement. You may only book a first therapy session (“First Session”) once you have reviewed and accepted the Client-Therapist Agreement. At that stage, Intima Therapy will send you a secure link to pay the service fee for the First Session (“First Session Fees”) via Stripe payments.
4. Intima Therapy processes payment for the First-Session Fees only. You may cancel your First Session for a full refund if you give at least 48 hours’ notice before the scheduled start time. If you cancel with less than 48 hours’ notice, or do not attend the First Session, the First Session Fees shall be non-refundable. After the First Session, all further sessions, fees, agreements, payments, cancellations, contractual matters and communications are managed directly between you and your Therapist under their own terms. Intima Therapy has no involvement in or responsibility for these arrangements.
5. We do our best to ensure timely contact and appropriate matches, but we cannot guarantee that a Therapist will accept you as a Client. Therapists are independent professionals and may decline referrals based on availability, suitability, or clinical judgment. Therapists may also discontinue sessions if they believe it is clinically appropriate or if circumstances prevent them from continuing.
6. You have the right to stop therapy at any time, unless otherwise agreed directly with your Therapist. If a Therapist leaves the Intima Therapy platform while working with you, they remain responsible for managing your treatment and therapeutic relationship in a reasonable and clinically appropriate manner.

5. Payments and Cancellations

1. The payment for your First Session is processed securely through Intima Therapy’s online payment system, managed by Stripe. Intima Therapy does not store or have access to your payment card details.
2. To confirm your booking, payment for the First Session must be made using the payment link provided by Intima Therapy. Payment of the First Session Fee must be completed no later than 24 hours before the scheduled start time of the First Session. If payment of the First Session Fee is not received within this timeframe, your Therapist may release the appointment slot or offer it to another Client.
3. All prices for the Services are listed in pounds sterling (GBP).
4. After the First Session, all further payments and fees, must be handled directly between you and your Therapist in accordance with the Client- Therapist Agreement, and Intima Therapy shall not be involved in, and/or responsible for, any ongoing payments for subsequent sessions.

6. Complaints

1. If your complaint relates to Intima Therapy itself, such as our Platform or administration, please contact us at hello@intimatherapy.co.uk. We will acknowledge your complaint within seven days and provide a response or update within a reasonable timeframe.
2. If your complaint relates to a Therapist, you should first raise it directly with them, using their complaints procedure. All Therapists on Intima Therapy are members of COSRT and are bound by its Code of Ethics and Practice. Therapists are solely responsible for handling and resolving all clinical and professional complaints relating to their services.
3. If your complaint is not resolved within a reasonable period of time, or if the matter is serious, you may escalate it to COSRT under their Conduct Procedure. COSRT normally expects complaints within three years of the conduct in question. Complaints are judged against the Code of Ethics in force at the time. Intima Therapy is not responsible for COSRT’s processes, decisions, or timelines.
4. We handle all complaints about Intima Therapy itself with care and confidentiality. However, Intima Therapy does not investigate, review, or adjudicate clinical complaints about Therapists. We do not assess evidence, make findings, or mediate disputes between Clients and Therapists. Our role is limited to providing general information on the appropriate channels (such as COSRT) and we are not responsible for any outcome of those external procedures.

7. Your Use of the Website

1. By using our Website, you agree to use it lawfully and respectfully. You must not misuse the Website, attempt unauthorised access, or introduce harmful material. You are responsible for ensuring your own internet connection and devices are secure.
2. While we do our best to keep our Website running smoothly, we cannot guarantee uninterrupted access. From time to time, services may be suspended for maintenance, safety, or technical reasons. We may also withdraw or modify features of the Website where required for legal or technical reasons.
3. As a User, you agree:
   1. not to intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or Therapist and not to send spam, unsolicited messages, or any form of harassment through the Platform;
   2. not to use the Platform for any purpose other than to submit an enquiry, be introduced to a Therapist, or access information provided through the Platform:
      1. you must not use the Platform in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including attempting to obtain therapy unlawfully or misrepresenting your identity or location); and
      2. you must not use the Platform in connection with any commercial, promotional, fund-raising or money making activity unless expressly approved by us in writing;
   3. not to act in any way that may harm the reputation of Intima Therapy, its Therapists or any associated or interested parties or do anything at all contrary to the interests of the Company;
   4. that we may update or change features of the Platform or adjust how introductions to Therapists are facilitated at any time without notice to you;
   5. that information given to you through the Platform, by the Company or another User, is general in nature and does not constitute medical, therapeutic, clinical, or professional advice. We are not responsible for any actions you take based on such information; and
   6. that we may suspend the provision of the Services to you, at any time, if we consider, in our absolute discretion, that you are in breach of, or are likely to breach, this clause 7.

8. Links to Other Websites

1. Our Website may contain links to other websites or resources provided by third parties (including contain text, images, data and other content provided by a third party and displayed on the Platform (“Third Party Content”). These are for your convenience only. We have no control over the Third Party Content and accept no responsibility for them or for any loss or damage that may arise from your use of them.
2. We accept no responsibility for Third Party Content and make no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.

9. Refunds, Service Interruptions and Cancellations

1. The cancellation and refund policy applicable to the First Session is set out in clause 4(d) of these Terms and applies in all circumstances relating to the First Session.
2. Where the First Session cannot proceed due to illness, incapacity, technical failure, or other circumstances on the Therapist’s side, the Therapist will use reasonable efforts to propose an alternative date, time, or suitable arrangement. Where the Therapist is unable to do so due to illness, incapacity, or other personal circumstances, Intima Therapy will make reasonable efforts to introduce you to an alternative Therapist. While we aim to support continuity of care, we do not guarantee that a replacement Therapist will always be available.
3. Where the First Session cannot proceed due to technical difficulties, internet connectivity issues, device failure, non-attendance, or other circumstances on your side, the First Session Fee shall remain non-refundable in accordance with clause 4(d).
4. Intima Therapy shall not be liable for any interruption, delay, or failure in the provision of the First Session arising from events outside its reasonable control, including Therapist availability, illness, or third-party technology failures.
5. After the First Session, all further sessions, cancellations, refunds, payments, and arrangements are strictly between you and your Therapist under the Client–Therapist Agreement. Intima Therapy has no involvement in, and accepts no responsibility for, any ongoing or future sessions beyond the First Session.

10. Online Payment Partner

1. We use third-party online payment partners, including Stripe (our primary payment partner) and other approved payment providers (“Online Payment Partners”) to collect payments on the Platform for the First Session only.
2. The processing of payments by the Online Payment Partners is, in addition to these Terms, subject to the terms, conditions and privacy policies of the applicable Online Payment Partners. We do not control and are not responsible for their acts or omissions.
3. You agree to release the Company and our directors, officers, employees, contractors and agents from any liability arising from any loss, damage, delay, security breach, failed transaction or other issue caused by an Online Payment Partner, including any fault in their systems or errors in processing your payment.
4. We reserve the right to correct, or to instruct our Online Payment Partners to correct, any errors or mistakes in collecting your payment.
5. It is clarified that Intima Therapy does not process or collect any payments for ongoing or future therapy sessions. All payments after the First Session are made directly between you and your Therapist under your Client–Therapist Agreement.

11. Service Limitations

1. The Platform is made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that we cannot and do not represent, warrant or guarantee that:
   1. the Platform will be free from errors or defects (including technical or technology related);
   2. the Platform will be accessible at all times;
   3. messages sent through the Platform will be delivered promptly, or delivered at all; or
   4. information you receive or supply through the Platform will be secure.

12. Content and Intellectual Property

1. All content on our Website, including articles, blog posts, videos, curated resources, and Therapist contributions (collectively, “Content”), is the property of Intima Therapy or the individual Therapist who created it.
2. Intima Therapy retains ownership of all materials created or developed by us in connection with the Platform (including text, graphics, logos, business and trading names, design, icons, images, sound and video recordings, pricing, downloads and software) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.
3. Therapists retain ownership of their own contributions; however, by submitting any content to the Platform, Therapists grant Intima Therapy a non-exclusive, worldwide, royalty-free licence to use, publish, display, reproduce, adapt, and distribute that content on our Website, social media channels and related platforms.
4. You may use this Content solely for your personal use only and not for any commercial purpose.
5. You must not copy, reproduce, republish, distribute, or commercially exploit any of the Content without our prior written permission. You may share links to our Website or quote short extracts, provided you clearly attribute Intima Therapy (and the Therapist, where applicable) as the source. We reserve the right to withdraw this permission at any time and for any reason.
6. In this clause 12, “Intellectual Property Rights” means all copyright, trade mark, design, patent, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement both in the United Kingdom and throughout the world.

13. Liability

1. Therapists are solely responsible for the therapy services they provide to Clients. Intima Therapy is not liable for the quality, suitability, availability, safety or outcomes of therapy, and not liable for any arrangements, communications, payments or disputes between you and your Therapist after the First Session.
2. We are not responsible for a Therapist’s availability, their therapeutic approach or clinical decisions, or whether their services meet your expectations. Your Therapist is solely responsible for their treatment decisions, communication, safeguarding obligations, and professional standards.
3. The information on our Website is provided for general guidance only and is not a substitute for professional medical or therapeutic advice. Please note that email communication, while commonly used, may not always be fully secure. We take reasonable steps to protect your information, but we cannot guarantee the security of information sent by email.
4. We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Platform. You should take your own precautions to ensure that the process you employ to access the Platform does not expose you to the risk of viruses, malicious computer code or other forms of interference.
5. To the fullest extent permitted by law, Intima Therapy excludes liability for indirect or consequential loss including, without limitation, loss of revenue, loss of business profits, loss of income, loss of opportunity, loss of anticipated savings, loss of reputation or goodwill, or business interruption.
6. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot legally be excluded.
7. Subject to clauses (e) and (f), Intima Therapy’s total aggregate liability to you for any claim arising out of or in connection with your use of the Platform is limited to the amount of the First Session Fee paid to us (if any). We have no liability to you for any sessions, payments or arrangements occurring after the First Session.

14. Data Protection

1. Intima Therapy Ltd acts as a Data Controller in relation to the personal data you provide when using the Platform, including your enquiry information, personal information, and any communications you send to us. We process this information in accordance with UK data protection law and our Privacy Policy, which can be accessed here.
2. Therapists are independent Data Controllers for all clinical data, therapy notes, assessments, safeguarding decisions, and any information shared during or in connection with therapy. Intima Therapy does not access, store, or control any clinical records.
3. In certain limited circumstances, Intima Therapy may act as joint controllers in relation to certain information:
   1. anonymised or aggregated data provided by Therapists for quality, reporting, or operational purposes;
   2. information shared with us for the limited purpose of handling administrative matters, such as enquiries, complaints, or disputes relating to the use of the Platform;
   3. information we are required to process to comply with legal or regulatory obligations.
4. We may share your personal data with Therapists for the purpose of facilitating introductions and enabling them to contact you following an enquiry. Once the Therapist receives your information, they become the Data Controller for their handling of that information.
5. We take reasonable technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee the security of information transmitted electronically.
6. For more information about how we collect, use, share, and store your personal data, and about your rights under data protection law, please refer to our Privacy Policy.

15. Non-Disparagement and Reviews

1. You agree not to make any false, misleading, or malicious statements about Intima Therapy, the Platform, our services, or any Therapist. This includes written, verbal, or online statements that could reasonably be considered defamatory or damaging to the reputation of Intima Therapy or a Therapist. Nothing in this clause prevents you from expressing honest opinions, submitting fair and lawful reviews, or making legitimate complaints through the procedures set out in these Terms.
2. You may choose to provide a review about your experience about using the Intima Therapy Platform. Any review you provide must relate solely to your interaction with and use of the platform (including, for example, its functionality, booking process, user interface, and overall platform experience), and must be accurate, lawful, and based on your genuine experience. Following the conclusion of therapy, a Therapist may contact a User to request voluntary feedback or a testimonial in relation to the services they have provided. Any such testimonial may only be shared on the Therapist’s profile page on the Intima Therapy platform where the User has provided its prior, informed and express written (email) consent, and the User may withdraw that consent at any time.
3. Separately, Intima Therapy may contact Users to request feedback relating to their experience of the Intima Therapy Platform and services. Where a User provides written consent, Intima Therapy may use such feedback or testimonials on its website or marketing materials. Users are under no obligation to provide feedback, and refusal to do so will not affect access to the Platform or services.
4. If you do not consent to your review being used externally, you must inform us in writing by emailing us at hello@intimatherapy.co.uk. If you withdraw consent after publication, we will stop using your review in future materials where reasonably practicable.

16. Termination

1. You may stop using our Website at any time. Ending your use of the Platform does not affect any obligations you may have to your Therapist under your Client–Therapist Agreement.
2. We may suspend or terminate this agreement if:
   1. you breach these Terms;
   2. we reasonably believe your conduct poses a risk to Intima Therapy, any Therapist, or any other User;
   3. you provide false, misleading, or incomplete information;
   4. you misuse the Platform, including for any unlawful or inappropriate purpose; or
   5. we are required to do so by law or by a regulatory authority.
3. Intima Therapy may also suspend or terminate the Platform or any part of it for operational, technical, legal, or business reasons. Where reasonably possible, we will give notice of any material changes or discontinuation.
4. Termination of this agreement does not affect:
   1. your existing or future contractual obligations to your Therapist;
   2. any rights, remedies, or liabilities that have already accrued for either party; or
   3. any provisions of these Terms that are expressly or by implication intended to survive termination (including Intellectual Property, Liability, Reviews, and Dispute Resolution).

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Privacy and Cookies

Your use of the Website is also subject to our Privacy & Cookie Policy, which can be accessed here and explains how we collect and use your data.

19. General Provisions

1. If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue in full force.
2. You may not transfer your rights or obligations under these Terms to another person. We may assign or transfer our rights where reasonably necessary for our business.
3. These Terms are between you and Intima Therapy only. No other person has any rights to enforce any of their terms. This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement
4. These Terms, together with our Privacy & Cookie Policy, form the entire agreement between you and Intima Therapy in relation to your use of the Platform.

20. Contact Us

If you have any questions about these Terms, please contact:

Intima Therapy Ltd
Email: hello@intimatherapy.co.uk